[cisco-voip] Cisco Finesse vs CAD

[Roger Wiklund]

We have depolyed it for one customer so far. It better and worse than
CAD at the same time.
It's like when Cisco moved from CUPC to Jabber. As it's based on new
tech it has potential but there's a huge backlog for feature parity
with CAD.

What do you say to customers who were used to basic functions like
chat, blind transfer and recent call list. The agent cant even see a
call history list!

I have given up hope with Cisco... maybe in UCCX 11.

On Tue, Apr 14, 2015 at 5:40 PM, Mathew Miller <miller.mathew at gmail.com> wrote:
> I would assume that is a fair assessment that CAD will be phased out.
>
> There is a decent white paper on the differences between CAD and Finesse
> here
> http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.pdf
> (It's slightly out of date for 10.6).
>
>
>
>
> On Mon, Apr 13, 2015 at 11:58 AM, JASON BURWELL
> <JASON.BURWELL at foundersfcu.com> wrote:
>>
>> I am planning a UCCX upgrade and based on recent posts, am I correct to
>> understand that CAD is now being phased out in favor of Finesse?
>>
>>
>>
>> Also, can anyone currently on Finesse share any information on how well it
>> works? I initially heard some negative feedback about it but that was
>> earlier in the lifecycle so I am keeping my fingers crossed the stability
>> has improved.
>>
>>
>>
>> Can anyone point me to a link that has any screen shots, user training or
>> any other information giving me a preview of what the end user experience
>> will be like? For those who have migrated from CAD to Finesse, what was the
>> experience with training and user acceptance on Finesse?
>>
>>
>>
>> Thanks
>>
>> Jason
>>
>>
>>
>>
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>
>
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