[cisco-voip] Cisco Finesse vs CAD

[Mathew Miller]

I would assume that is a fair assessment that CAD will be phased out.

There is a decent white paper on the differences between CAD and Finesse
here
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.pdf
(It's slightly out of date for 10.6).




On Mon, Apr 13, 2015 at 11:58 AM, JASON BURWELL <
JASON.BURWELL at foundersfcu.com> wrote:

>  I am planning a UCCX upgrade and based on recent posts, am I correct to
> understand that CAD is now being phased out in favor of Finesse?
>
>
>
> Also, can anyone currently on Finesse share any information on how well it
> works? I initially heard some negative feedback about it but that was
> earlier in the lifecycle so I am keeping my fingers crossed the stability
> has improved.
>
>
>
> Can anyone point me to a link that has any screen shots, user training or
> any other information giving me a preview of what the end user experience
> will be like? For those who have migrated from CAD to Finesse, what was the
> experience with training and user acceptance on Finesse?
>
>
>
> Thanks
>
> Jason
>
>
>
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