[cisco-voip] Unable to switch to Jabber soft-phone

[Tong, Dana]

Cisco TAC told my colleague that it’s configured correctly. They are still troubleshooting apparently.

Will let you guys know if they get it sorted.

From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Wednesday, 5 August 2015 12:36 AM
To: Tong, Dana <Dana.Tong at team.telstra.com>
Cc: Cisco VOIP <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unable to switch to Jabber soft-phone

Owner User-ID set correctly on the CSF?  Primary Extension set?  If they are on 9 or higher, is their service profile set correctly?  Have you tried deleting and rebuilding the CSF?

HTH

On Tue, Aug 4, 2015 at 3:10 AM, Tong, Dana <Dana.Tong at team.telstra.com<mailto:Dana.Tong at team.telstra.com>> wrote:
Hi all,

A colleague of mine has setup Jabber / CUCM, with IM&P etc.

Jabber can sign in ok and deskphone control etc is all fine. We can’t however switch to soft-phone mode.
Jabber reports the following error:     CJ:109:3

The CSF device is created and is a controlled device on the end user.

Do you have any advice on what to look for in the PRT to see where the problem might be? I’ve checked everything I can think of and the CSF / and user settings are all ok.


Cheers
Dana



_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150806/ca29084b/attachment.html>