[cisco-voip] Unable to switch to Jabber soft-phone

[Charles Goldsmith]

Owner User-ID set correctly on the CSF?  Primary Extension set?  If they
are on 9 or higher, is their service profile set correctly?  Have you tried
deleting and rebuilding the CSF?

HTH

On Tue, Aug 4, 2015 at 3:10 AM, Tong, Dana <Dana.Tong at team.telstra.com>
wrote:

> Hi all,
>
>
>
> A colleague of mine has setup Jabber / CUCM, with IM&P etc.
>
>
>
> Jabber can sign in ok and deskphone control etc is all fine. We can’t
> however switch to soft-phone mode.
>
> Jabber reports the following error:     CJ:109:3
>
>
>
> The CSF device is created and is a controlled device on the end user.
>
>
>
> Do you have any advice on what to look for in the PRT to see where the
> problem might be? I’ve checked everything I can think of and the CSF / and
> user settings are all ok.
>
>
>
>
>
> Cheers
>
> Dana
>
>
>
>
>
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>
>
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