[cisco-voip] CCX 9.0.2 Licensing Issues

[Dan Mason]

192.5.41.209 is the ntp server.  Ive been using it without issue for years

Sent from my iPhone

On Dec 1, 2015, at 8:11 PM, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:

There was a terminated bug report in 8.5 for this, not much detail though: https://tools.cisco.com/bugsearch/bug/CSCto67019/?referring_site=bugquickviewredir<http://cp.mcafee.com/d/2DRPoO96Qm63hPt5VNOVKVIs-qehPyqpEVdzDPhOesj78CNPz3zbz3xIs-qehPzar9J1nqlw2z4E1UdVsSoB0f1LbCSkTSfvsvW_fIIczxPDnKnjppuV6XX2qrxEVVqWdAklrIfYG7DR8OJMddECS3t-h7cffT73DPhOrKr9PCJhbcDmFZeJaBGYLx1IzjZzoDx1IzwAc2kWK3HECzD2kvt-cpg8yJ9jYUwSh5CVmaCpuozW4ECUBJwjrtt1lmVDRGlVsSy-YyOr1vF6y0QJSBiRiVCIBziWq818i0oQg6zDHYCq80HaTMFa14Qg1Jad_gSMOro_si>

I would be curious as to what the clock strata on the primary server was at, prior to the reboot and the type of reference server?

If you have root access and are familiar with the CET tool, you can change the server's MAC. The official (and supported) way to do it is through a TAC case; sometimes faster than GLO.

-Ryan

On Dec 1, 2015, at 7:33 PM, Erick Bergquist <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

I've seen it once or twice on reboots. There is a licensemacchanges file under the install folder you can view.

File view install ...

I've also had the license Mac change in 8.5.1 when applying just a SU patch and no changes to the variables making up the hash.


Erick


On Tuesday, December 1, 2015, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:

Dan,


The server's licensing MAC address is a hashed hexadecimal value based on several key settings in the operating system. Any changes to the following list of OS settings will cause the License MAC on the server to change, thereby invalidating the provisioned license file (which is bound to the server's licensing MAC address). Did anything change on the server, that would effect the licensing MAC, prior to the reboot? As you mentioned, re-hosting the license through GLO (or reverting the change) are the only remedial courses of action.


Things that impact the server's licensing MAC:

  *   Time zone
  *   NTP server 1 (or none)NIC speed (or auto)
  *   Hostname
  *   IP Address

  *   IP Mask

  *   Gateway Address

  *   Primary DNS

  *   SMTP server

  *   Certificate Information (Organization, Unit, Location, State, Country)


= Ryan =



Email: ryanthomashuff at outlook.com<javascript:_e(%7B%7D,'cvml','ryanthomashuff at outlook.com');>

Spark: ryanthomashuff at outlook.com<javascript:_e(%7B%7D,'cvml','ryanthomashuff at outlook.com');>

Twitter: @ryanthomashuff<http://cp.mcafee.com/d/FZsS86Qm63hPt5VNOVKVIs-qehPyqpEVdzDPhOesj78CNPz3zbz3xIs-qehPzar9J1nqlw2z4E1UdVsSoB0f1LbCSkTSfvsvW_fIIczxPDnKnjppuV6XX2qrxEVVqWdAklrIfYG7DR8OJMddFCS3t-h7cffT73DPhOrKr01PciDfUYLAiSMCjGHJ2rrHFK9ro4STngllKpZqBundELL8ICMnWhEwdbtFkJkKpH9oQKCy0i4w6d41EVW_9Cy0aOJYaiwhd40rizvQdIcCPYIQIe7G_Caj>

LinkedIn: ryanthomashuff<http://cp.mcafee.com/d/5fHCNASyMMqerELeendTdzDPhOesjjd79Is-qehPyoV4SesospsosdzDPhOespjpdEaXiI0koB0f1LbCP4E1UdVsSOC-NXXz_nVZBxAsesWZOWrbbT8Tvojjsd7fbnhIyyHtx_BgY-F6lK1FJASMrLO8VxV-UUs-qejtPo0c-k2LEixO-ixAiSMCjGHJ2rrHFK9ro4STngllKpZqBundELL8ICMnWhEwdbtFkJkKpH9oQKCy0i4w6d41EVW_9Cy0aOJYaiwhd40rizvQdIcCPMwJBg5>

Web ryanthomashuff.com<http://cp.mcafee.com/d/5fHCN8SyMMqerELeendTdzDPhOesjjd79Is-qehPyoV4SesospsosdzDPhOespjpdEaXiI0koB0f1LbCP4E1UdVsSOC-NXXz_nVZBxAsesWZOWrbbT8Tvojjsd7fbnhIyyHtx_BgY-F6lK1FJwSMrLO8VxV-UUs-qejtPo0e9roj9RlSxdJRTBPsiSM9JKKwGHsPWRaYKrhvuhpdwLQzh0qmXiFqFsPmiNFtd40A90cq83hPR-jd40lBrUkB0yq80SB6_EropdT3xF>


________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-voip-bounces at puck.nether.net');>> on behalf of Dan Mason <dmason at winxnet.com<javascript:_e(%7B%7D,'cvml','dmason at winxnet.com');>>
Sent: Tuesday, December 1, 2015 10:23 AM
To: cisco-voip at puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-voip at puck.nether.net');>
Subject: [cisco-voip] CCX 9.0.2 Licensing Issues


Hi,


Has anyone run into licensing not working due to invalid MAC address after server reboot?  Ive had this occur twice over the last 12 months.  Single CCX server on VMWare using Cisco .ova template.  I had to get the licensing rehosted to resolve the issue.  I didn't see anything in caveats for the release.







________________________________

This E-mail and any of its attachments may contain Winxnet, Inc. proprietary information, which is privileged, confidential, or subject to copyright belonging to Winxnet, Inc.. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.

________________________________

This E-mail and any of its attachments may contain Winxnet, Inc. proprietary information, which is privileged, confidential, or subject to copyright belonging to Winxnet, Inc.. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20151202/24330083/attachment.html>