[cisco-voip] CCX 9.0.2 Licensing Issues

[Ryan Huff]

There was a terminated bug report in 8.5 for this, not much detail though: https://tools.cisco.com/bugsearch/bug/CSCto67019/?referring_site=bugquickviewredir

I would be curious as to what the clock strata on the primary server was at, prior to the reboot and the type of reference server?

If you have root access and are familiar with the CET tool, you can change the server's MAC. The official (and supported) way to do it is through a TAC case; sometimes faster than GLO.

-Ryan

On Dec 1, 2015, at 7:33 PM, Erick Bergquist <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

I've seen it once or twice on reboots. There is a licensemacchanges file under the install folder you can view.

File view install ...

I've also had the license Mac change in 8.5.1 when applying just a SU patch and no changes to the variables making up the hash.


Erick


On Tuesday, December 1, 2015, Ryan Huff <ryanhuff at outlook.com<mailto:ryanhuff at outlook.com>> wrote:

Dan,


The server's licensing MAC address is a hashed hexadecimal value based on several key settings in the operating system. Any changes to the following list of OS settings will cause the License MAC on the server to change, thereby invalidating the provisioned license file (which is bound to the server's licensing MAC address). Did anything change on the server, that would effect the licensing MAC, prior to the reboot? As you mentioned, re-hosting the license through GLO (or reverting the change) are the only remedial courses of action.


Things that impact the server's licensing MAC:

  *   Time zone
  *   NTP server 1 (or none)NIC speed (or auto)
  *   Hostname
  *   IP Address

  *   IP Mask

  *   Gateway Address

  *   Primary DNS

  *   SMTP server

  *   Certificate Information (Organization, Unit, Location, State, Country)


= Ryan =



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________________________________
From: cisco-voip <cisco-voip-bounces at puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-voip-bounces at puck.nether.net');>> on behalf of Dan Mason <dmason at winxnet.com<javascript:_e(%7B%7D,'cvml','dmason at winxnet.com');>>
Sent: Tuesday, December 1, 2015 10:23 AM
To: cisco-voip at puck.nether.net<javascript:_e(%7B%7D,'cvml','cisco-voip at puck.nether.net');>
Subject: [cisco-voip] CCX 9.0.2 Licensing Issues


Hi,


Has anyone run into licensing not working due to invalid MAC address after server reboot?  Ive had this occur twice over the last 12 months.  Single CCX server on VMWare using Cisco .ova template.  I had to get the licensing rehosted to resolve the issue.  I didn't see anything in caveats for the release.







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