[cisco-voip] Idle URL not showing up on phone issue

[Stephen Welsh]

Hi Tim,

It’s possible the phone’s ITL File is out of sync with the cluster, that would cause the config not to update.

You could try deleting the ITL file on the phone to see if that helps.

Kind Regards.

Stephen Welsh
CTO UnifiedFX


On 14 Dec 2015, at 21:40, Tim Reimers <treimers at ashevillenc.gov<mailto:treimers at ashevillenc.gov>> wrote:

Hi all –

I’m trying to set an idle URL on one specific phone, using the IDLE settings under the Device.

When I go into External Data Locations Information, and set the IDLE URL of
http://voipsrv.abcd.com/graphics1.xml (slightly changed to protect the not-so-innocent)
and an IDLE seconds of 2
the phone simply never does anything.

We are at the defaults systemwide of _not_ having an idle url or idle seconds set.

Here’s the weird thing:
When I open the IP of the phone in a browser and look at the Network Configuration, the IDLE URL there is blank, and the Idle Seconds is “0”

That would seem to imply that the phone is never learning the new IDLE settings.
I have reset the phone, “applied” the configuration, etc –
but nothing I can do will make the idle URL come up.

Background:
UCM 9.1
IP phone 7941 SCCP, load SCCP


Incidentally, just in case anyone has ideas – what I would like to do is have the phone show a repeating series of graphics – aka, an animated GIF sort of thing.
Given that the phone doesn’t do actual GIF displays, I may have to work that out another way, if anyone has ideas.

Thanks, Tim

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