[cisco-voip] Devices assigned to same user twice...

[Anthony Holloway]

Yep, that's exactly what I thought you were talking about.  You have
unlocked a hidden level in CUCM.

You could hack the DB with some "run sql delete" commands, but I would have
TAC fix it.  It's what they do.

On Mon, Dec 21, 2015 at 2:39 PM, Jonathan Charles <jonvoip at gmail.com> wrote:

> I mean this:
>
> [image: Inline image 1]
>
> So, for each device, each user is assigned twice... I need to clear this
> out and reassociate... any idea how to? Other than to clear out the fields
> and re-upload?
>
>
>
> Jonathan
>
> On Mon, Dec 21, 2015 at 2:33 PM, Anthony Holloway <
> avholloway+cisco-voip at gmail.com> wrote:
>
>> The fields marked "User ID 1", "User ID 2", "User ID N", etc. are not the
>> Owner User ID.  That field is marked "Owner User ID"
>>
>> The User ID N fields are a list of user who can control this device.  In
>> other words, simply go to one of the End User accounts in CUCM and
>> disassociate the phone from the user's control and these will start to go
>> away.
>>
>> On Mon, Dec 21, 2015 at 11:11 AM, Jonathan Charles <jonvoip at gmail.com>
>> wrote:
>>
>>> So, doing a bulk export of phones inCUCM 10.5.2 I noticed that many of
>>> the devices have the same user assigned twice (as User ID 1 and User ID
>>> 2)...
>>>
>>> Further, TAC is claiming that this is causing the CCM service to spike
>>> and crash.
>>>
>>> Just curious if there is a known issue with this... and possibly how it
>>> happened
>>>
>>>
>>>
>>> Jonathan
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20151221/846f538a/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image.png
Type: image/png
Size: 6797 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20151221/846f538a/attachment.png>