[cisco-voip] Devices assigned to same user twice...

[Jonathan Charles]

I am fixing it manually... the crashes stopped once I got the number below
500 or so... it blows, but it isn't as bad as you would expect...


Jonathan

On Mon, Dec 21, 2015 at 10:25 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> Yep, that's exactly what I thought you were talking about.  You have
> unlocked a hidden level in CUCM.
>
> You could hack the DB with some "run sql delete" commands, but I would
> have TAC fix it.  It's what they do.
>
> On Mon, Dec 21, 2015 at 2:39 PM, Jonathan Charles <jonvoip at gmail.com>
> wrote:
>
>> I mean this:
>>
>> [image: Inline image 1]
>>
>> So, for each device, each user is assigned twice... I need to clear this
>> out and reassociate... any idea how to? Other than to clear out the fields
>> and re-upload?
>>
>>
>>
>> Jonathan
>>
>> On Mon, Dec 21, 2015 at 2:33 PM, Anthony Holloway <
>> avholloway+cisco-voip at gmail.com> wrote:
>>
>>> The fields marked "User ID 1", "User ID 2", "User ID N", etc. are not
>>> the Owner User ID.  That field is marked "Owner User ID"
>>>
>>> The User ID N fields are a list of user who can control this device.  In
>>> other words, simply go to one of the End User accounts in CUCM and
>>> disassociate the phone from the user's control and these will start to go
>>> away.
>>>
>>> On Mon, Dec 21, 2015 at 11:11 AM, Jonathan Charles <jonvoip at gmail.com>
>>> wrote:
>>>
>>>> So, doing a bulk export of phones inCUCM 10.5.2 I noticed that many of
>>>> the devices have the same user assigned twice (as User ID 1 and User ID
>>>> 2)...
>>>>
>>>> Further, TAC is claiming that this is causing the CCM service to spike
>>>> and crash.
>>>>
>>>> Just curious if there is a known issue with this... and possibly how it
>>>> happened
>>>>
>>>>
>>>>
>>>> Jonathan
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> cisco-voip at puck.nether.net
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>
>
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