[cisco-voip] UCCX Bug

[Ed Leatherman]

Tac engineer said it was an ongoing issue that they thought was fixed in
one of the 10.6su's but turns out not, doesn't appear that they know
exactly what root cause is but sounds like maybe DRS related. I'm out of
the office at the moment but I believe we are on latest su+es something.
I forgot about the custom XML ugh, thx for pointing that out.  We only made
minor changes,  luckily I copied it onto our internal wiki.

On Tue, Dec 29, 2015, 12:22 PM Justin Steinberg <jsteinberg at gmail.com>
wrote:

> are you running 10.6(1)su1 ?    I have seen this on 10.6 base on two
> seperate installs.  it's really ugly, all Finesse Admin team specific data
> is lost.  the biggest problem is if you customize XML and then lose it and
> have to try and figure out how to rebuild it.   Since i had this the first
> time I make it a point to save the XML desktop layout on my PC for each
> team in the event I have to restore.
>
> The first time I had this problem was probably close to a year ago i'd
> guess, but i personally haven't seen it on 10.(6)1su1.
>
> On Tue, Dec 29, 2015 at 9:45 AM, Ed Leatherman <ealeatherman at gmail.com>
> wrote:
>
>> Just hit this fun bug, thought I would pass it along. CSCuv24965
>>
>> Running latest uccx 10.6, HA, enhanced.
>>
>> TAC said it currently had a lot of attention with the developers, no fix
>> yet and no idea yet what triggers it. Workaround is restarting tomcat and
>> re-associating all of your reason codes and other team related settings
>> with the correct teams.
>>
>> Happy Holidays! :)
>>
>> --
>> Ed Leatherman
>>
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>>
>>
>
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