[cisco-voip] RTMT logs for disconnect signal of RCC

[Jefflin Choi]

Thanks all. we are still running ver 8.5. I don't see any On Hook with it
unfortunately.

logged ticket with vendor then TAC and turns out they wanted me to get
detailed traces instead of Arbitrary. weird part is they want me to mostly
all traces including PRI trace, Enable DT-24+/DE-30+ Trace, Enable
Annunciator Trace , Enable Music On Hold Trace , etc. Even MGCP trace.Can't
understand why since we do not use MGCP.



On Mon, Jan 26, 2015 at 7:31 PM, Rajamani N <rajamani85 at gmail.com> wrote:

> Please do look into the SIP Proxy logs from the CUPS, you can see the CSTA
> events for RCC in them
>
> -Rajamani
>
> On Sat, Jan 24, 2015 at 2:45 AM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>> 9.x has the interleaved traces as well.
>>
>> On Fri, Jan 23, 2015 at 4:10 PM, Ryan Ratliff (rratliff) <
>> rratliff at cisco.com> wrote:
>>
>>> For an SCCP phone you'll see a StationInit from CCM to the phone
>>> instructing the phone to go OnHook.  Using SDL traces you can follow that
>>> back to where it originated from, which will likely be CTI if I recall how
>>> RCC works correctly.
>>> This tracking is much easier in 10.x with interleaved traces.
>>>
>>> -Ryan
>>>
>>> On Jan 23, 2015, at 6:55 AM, Jefflin Choi <jefflin.choi at gmail.com>
>>> wrote:
>>>
>>> All,
>>>
>>> We have lync remote call control integrated on our CCM/CUPS system. I'm
>>> troubleshooting some call disconnect issues basically.
>>>
>>> Does anyone know which criteria to look for if it's caused by the lync
>>> RCC on CCM and CUPS traces?
>>>
>>> If it's SIP phone, 9951 did saw one time with SIP REFER Message to the
>>> phone  to disconnect on CCM traces though not sure if this is also the case
>>> with SCCP phones.
>>> Softkey event does show me if it was an end call press but i don't think
>>> this applies if it was triggered by closing the call dialog box on lync.
>>>
>>> What's the normal logging trace configuration that needs to be enabled
>>> also?
>>>
>>> TIA,
>>> Jeff
>>>
>>>
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>>
>>
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