[cisco-voip] Issues with UCCX

[Brian Meade]

I'd pull CallManager traces from CUCM and JTAPI/MIVR logs from UCCX for one
of these call examples and see where the delay actually is.

On Mon, Feb 9, 2015 at 6:02 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca> wrote:

> We are sadly still running UCCX 5.0 and have begun experiencing some
> disturbing issues for the queue agents that are logged in.   First of all
> last week the ability to transfer a call seemed to be hit and miss, with
> often the call being lost and therefore upsetting the caller.   Second
> there seems to be a growing amount of delay between the call answer and the
> call connection being established.   This has caused the agent to be asking
> multiple times ‘hello’ and finally getting a response from the caller.
> Have any of you experienced this and know a solution or where I would start
> to begin troubleshooting?   I have checked the logs, and performance matrix
> of the UCCX server and they seem to be fine.   No CPU hits, lots of memory
> and disk space.
>
>
>
> We are running this with Call Manager 6.1 (again sadly) and the system
> summary shows both publisher and subscriber well within CPU and memory
> specs.
>
>
>
> Thank you for any assistance you can provide.
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
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>
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