[cisco-voip] Issues with UCCX

[Terry Oakley]

Thanks Kevin.  They seem to be only on calls routed to the CCX agents.   Reboot happened because of the transfer issues.      Delay’s started after the reboot if what I am being told is accurate from the agents.

Thanks

Terry

From: Kevin Przybylowski [mailto:kevinp at advancedtsg.com]
Sent: February 9, 2015 4:25 PM
To: Terry Oakley; Tanner Ezell
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Issues with UCCX

Are the phone/call quality issues only on calls routed through CCX to agents?  Did this reboot happen cause of the issues or did the issues happen post reboot (silly question but it wasn’t clear).

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Terry Oakley
Sent: Monday, February 9, 2015 6:14 PM
To: Tanner Ezell
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Issues with UCCX

UCCX just late last week.   CUCM 117 days.

From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
Sent: February 9, 2015 4:13 PM
To: Terry Oakley
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Issues with UCCX

Terry,

Curious, when was the last time the Call Manager and UCCX were rebooted?

On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley <Terry.Oakley at rdc.ab.ca<mailto:Terry.Oakley at rdc.ab.ca>> wrote:
We are sadly still running UCCX 5.0 and have begun experiencing some disturbing issues for the queue agents that are logged in.   First of all last week the ability to transfer a call seemed to be hit and miss, with often the call being lost and therefore upsetting the caller.   Second there seems to be a growing amount of delay between the call answer and the call connection being established.   This has caused the agent to be asking multiple times ‘hello’ and finally getting a response from the caller.   Have any of you experienced this and know a solution or where I would start to begin troubleshooting?   I have checked the logs, and performance matrix of the UCCX server and they seem to be fine.   No CPU hits, lots of memory and disk space.

We are running this with Call Manager 6.1 (again sadly) and the system summary shows both publisher and subscriber well within CPU and memory specs.

Thank you for any assistance you can provide.

Terry

Terry Oakley
Telecommunications Coordinator | Information Technology Services
Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5
work (403) 342-3521   |  FAX (403) 343-4034<tel:%28403%29%20343-4034>


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