[cisco-voip] Permission Information for helpdesk user to be able to add End Users in CCMAdmin

[Jason Aarons (AM)]

Wait…I meant to recommend Prime Collaboration Provisioning aka PCP to the customer…

From: Haas, Neal [mailto:nhaas at co.fresno.ca.us]
Sent: Tuesday, February 24, 2015 5:00 PM
To: Jason Aarons (AM); Kevin Przybylowski; cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: Permission Information for helpdesk user to be able to add End Users in CCMAdmin

Sorry, “Seems a helpdesk admin role would have been included in the box!” this is Cisco we are talking about……..


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Tuesday, February 24, 2015 1:56 PM
To: Kevin Przybylowski; cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] Permission Information for helpdesk user to be able to add End Users in CCMAdmin

So I HAVE to create a custom role.

Somehow I thought I was missing a built-in role.  Seems a helpdesk admin role would have been included in the box!

From: Kevin Przybylowski [mailto:kevinp at advancedtsg.com]
Sent: Tuesday, February 24, 2015 4:46 PM
To: Jason Aarons (AM); cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: RE: Permission Information for helpdesk user to be able to add End Users in CCMAdmin


Check out this doc for a custom role:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmsys/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100/CUCM_BK_SE5FCFB6_00_cucm-system-guide-100_chapter_0100.html#CUCM_TK_C0C2BD4E_00

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Tuesday, February 24, 2015 4:31 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: [cisco-voip] Permission Information for helpdesk user to be able to add End Users in CCMAdmin

I have a helpdesk user that I want to be able to add end users (non ldap).    I gave him the role of Standard CCM User Management but he still can’t create end users under User Management > End Users.  He is able to view existing users  but not modify.

CUCM 10.5.1



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itevomcid
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