[cisco-voip] MediaSense Configuration

Thu Feb 26 12:15:00 EST 2015

I figured it out… you kinda need to add your route group to your route list….

Doh!

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: Thursday, February 26, 2015 11:54 AM
To: Bill Talley; Matthew Loraditch
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MediaSense Configuration

What happens when you call the number you put in the recording profile? It should answer and record. You won’t see or hear anything. If you get a busy or reorder tone, your routing is not setup correctly.

+Chris
TME - MediaSense and Unity Connection

From: Bill Talley [mailto:btalley at gmail.com]
Sent: Wednesday, February 25, 2015 6:29 PM
To: Matthew Loraditch
Cc: Chris Ward (chrward); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] MediaSense Configuration

It should answer.

On Wed, Feb 25, 2015 at 5:15 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:

It is forced on, on my test phone, albeit we have it on system wide as well. I've just been trying to eliminate things.

Should the route pattern I have for the mediasense server ring busy if I dial it? I have another recording solution where the number answers in a similar setup.

Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA
Network Engineer

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________________________________
From: Chris Ward (chrward) [chrward at cisco.com<mailto:chrward at cisco.com>]
Sent: Wednesday, February 25, 2015 5:48 PM
To: Matthew Loraditch; Bill Talley
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] MediaSense Configuration
Also, make sure the BiB on the phones are enabled. Its disabled by default. You need to do it per device or in the CCM service parameter.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Matthew Loraditch
Sent: Wednesday, February 25, 2015 3:54 PM
To: Bill Talley
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] MediaSense Configuration

Ok that’s what I did and what I thought. Time to dig!

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518<tel:443.541.1518>
Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

From: Bill Talley [mailto:btalley at gmail.com]
Sent: Wednesday, February 25, 2015 3:46 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] MediaSense Configuration

doh...

"Make you set the source to phone preferred AND NOT gateway preferred (assuming you are using the BIB)."

On Wed, Feb 25, 2015 at 2:44 PM, Bill Talley <btalley at gmail.com<mailto:btalley at gmail.com>> wrote:
Correct on licensing.  Just went through this myself and it was really easy to setup to record forked audio.  The only issue we ran into relates to securing of the recording files.  With stand alone MediaSense, users who need access to the recordings are added as API users in MS and have access to ALL recordings, not just the recordings they are a party in.
In CUCM you'll create a SIP trunk to MediaSense, create route pattern pointing to the trunk, create a recording profile with a DN to match the route pattern.  Then enable the BIB on the phone device and under the DN set the recording profile, recordig option and recording source on the phone.  Make you set the source to phone preferred gateway preferred (assuming you are using the BIB).

On Wed, Feb 25, 2015 at 2:22 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Trying to setup a PoC for media sense internally to validate I can deploy at a client for recording purposes… from what I can tell licensing is honor based?
Secondly from what I am reading this section of the documentation is all I have to do: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/105_SU1/User_Guide/CUMS_BK_M5B01864_00_ms-user-guide-105-SU1/CUMS_BK_M5B01864_00_ms-user-guide-105_chapter_010.html#CUMS_TP_M28EF01E_00
Fork calls into media sense? The default rule in MS says record all audio

Is there anything else I need to do? Trying now to figure out what logs to look at to see if it’s actually seeing anything or not, because nothing shows up on the system.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518<tel:443.541.1518>
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