[cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

[Michele Russo (AM)]

Yes, this was the problem.  I did another restore from a different backup copy and all the data was available.

Thanks for your note.

Michele

From: Abhiram Kramadhati (akramadh) [mailto:akramadh at cisco.com]
Sent: Saturday, January 10, 2015 1:16 PM
To: Anthony Holloway
Cc: cisco-voip at puck.nether.net; Jason Aarons (AM); Michele Russo (AM)
Subject: Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator


You can just do another Restore and it should come back. Its a race condition where CVD is not initialized before the restore.

-Abhiram Kramadhati
On Jan 10, 2015 11:18 PM, Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>> wrote:
Was this a platform change like Michael's? The difference being a DRS restore on a fresh install then upgrade versus a vanilla L2 upgrade.
On Sat, Jan 10, 2015 at 9:57 AM Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:
I had a similar issue, UCCX 8.5Su4 to 10.5.1SU1 failed to migrate the LDAP database (this stores CAD data etc) . TAC said sorry :)

I'd recommend logging into Cisco Desktop Administrator and taking Screen Shots.  None of the data got migrated, and this seems to be a common thread.  Had to power up old server in lab re-create data.  It only took a couple hours to migrate the data via stare/compare config.


https://supportforums.cisco.com/document/117376/cisco-unified-contact-center-express-drf-backup-issues


From: Michele Russo (AM)
Sent: Saturday, January 10, 2015 10:19 AM
To: 'cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>'
Cc: Jason Aarons (AM)
Subject: Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator

Hi all,

I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below:  Has anyone experienced this problem?  Thoughts?  Opening a TAC Case now.

[cid:image001.jpg at 01D02CFD.D8582DF0]

Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>

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