[cisco-voip] Register SWSS?

[James Andrewartha]

Hi all,

We recently renewed our UCSS, although it came through as SWSS (ECMU). I added the contract numbers to our account, which appear in some places (SAMT), but not in ours (CCO account, CSCC). I'm trying to use the PUT, but when I enter the ECMU contract number, I get "105 - This Service Contract nnnnnnn is not in an ACTIVE status. It is either in SIGNED, EXPIRED or TERMINATED status." Now with UCSS there was a PAK to register, but I haven't got one this time. Is this something I need to chase up my reseller for or is there a different process to activate SWSS?

Thanks,

James Andrewartha
Network & Projects Engineer
Christ Church Grammar School
Claremont, Western Australia
Ph. (08) 9442 1757
Mob. 0424 160 877