[cisco-voip] Register SWSS?

[Tim Smith]

Hi mate,

I would send the UCSS support team the question.
Usually it's just back end mapping thing that they can fix.

Try ucss-support at external.cisco.com

Cheers,

Tim.




On 13/01/2015 23:09, "James Andrewartha" <jandrewartha at ccgs.wa.edu.au> 
wrote:

>Hi all,
>
>We recently renewed our UCSS, although it came through as SWSS (ECMU). I 
>added the contract numbers to our account, which appear in some places 
>(SAMT), but not in ours (CCO account, CSCC). I'm trying to use the PUT, 
>but when I enter the ECMU contract number, I get "105 - This Service 
>Contract nnnnnnn is not in an ACTIVE status. It is either in SIGNED, 
>EXPIRED or TERMINATED status." Now with UCSS there was a PAK to register, 
>but I haven't got one this time. Is this something I need to chase up my 
>reseller for or is there a different process to activate SWSS?
>
>Thanks,
>
>James Andrewartha
>Network & Projects Engineer
>Christ Church Grammar School
>Claremont, Western Australia
>Ph. (08) 9442 1757
>Mob. 0424 160 877
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