[cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?

[Jason Aarons (AM)]

In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins.

This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ?

Figure 5 page 28 does not match the Web GUI.  It shows the old 32-bit application.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf


What am I mis-understanding?  Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone.....

[cid:image003.jpg at 01D033D5.F9C740A0]


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