[cisco-voip] FYI: UCCx v9.0 EOL announced...

Tue Jan 20 08:09:34 EST 2015

This is excellent thanks for the news - this will make migration much
easier for us.

I've worked a little with using the standalone CUIC to create custom
reports in UCCX Integrated CUIC about 8 months ago but my migration project
got pushed to the backburner. We ordered a Lab-use only CUIC license for
this. My notes are here if any interest or comment, was working with 9.x at
the time so hopefully some bugs have been fixed up:
http://www.evernote.com/l/AAVCJ8P2UbJG5o0yqjxIO6-9p7edydMHCfE/

On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) <
akramadh at cisco.com> wrote:

>  Hi all,
>
>  The support for mixed-mode is expected to be announced in the coming
> ways. It will be starting with 10.6 and the support can be claimed by
> installing a COP file. The details will come out soon, but in summary it
> will be in 10.6. Also, there will be a white-paper released regarding the
> migration plan and best practices. Some of the things that come to my mind
> straight away are:
>
>    - Voice is supported on mixed mode – you can have some teams on either
>    CAD or Finesse handling calls
>    - Chat and email agents have to be migrated completely onto Finesse
>    - CAD supervisors only to monitor CAD teams and so on for Finesse
>    - 1 team = 1 type of agent desktop
>
> There are some limitations too and they will be in the document which will
> be published. However, if you can think about any scenario you would like
> to discuss and get some feedback – please feel free to reach out to me. Or
> you can put it out here in the forum, Ryan or myself can brainstorm with
> you.
>
>       *Abhiram Kramadhati*
> Technical Solutions Manager
> Customer Solutions Success team, CBABU
> akramadh at cisco.com
>
> CCIE Voice - 40065
>
> *Cisco Systems Australia Pty Limited*
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>   From: Josh Warcop <josh at warcop.com>
> Date: Tuesday, 20 January 2015 6:19 am
> To: Lelio Fulgenzi <lelio at uoguelph.ca>, voip puck <
> cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>   Both can be activated but it is a requirement that a team be on CAD or
> Finesse. Essentially giving a 'Team' based migration approach from CAD to
> Finesse.
>  ------------------------------
> From: Lelio Fulgenzi <lelio at uoguelph.ca>
> Sent: 1/19/2015 2:04 PM
> To: voip puck <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>   Thanks for everyone's help on this, especially the Cisco folk who are
> going back to check for docs and publishing dates, etc.
>
> I'm glad I posted this and started the conversation.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
>
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------
>  *From: *"Mike" <mikeeo at msn.com>
> *To: *"Charles Goldsmith" <wokka at justfamily.org>
> *Cc: *"Anthony Holloway" <avholloway+cisco-voip at gmail.com>, "Lelio
> Fulgenzi" <lelio at uoguelph.ca>, "Kevin Przybylowski" <
> kevinp at advancedtsg.com>, "voip puck" <cisco-voip at puck.nether.net>
> *Sent: *Monday, January 19, 2015 1:25:41 PM
> *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>  I can find out tomorrow. I was told it was supported in 10.6 only let me
> dig around.
>
>
>
> *From:* Charles Goldsmith [mailto:wokka at justfamily.org
> <wokka at justfamily.org>]
> *Sent:* Monday, January 19, 2015 1:15 PM
> *To:* Mike
> *Cc:* Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> Mike, this has been discussed previously, where is this documented?  Per
> the 10.6 documentation, it is not supported for concurrent use.
>
>
>
> On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com> wrote:
>
> Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the
> only supported co-resident version available for CAD & Finesse to be
> activated at the same time.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Monday, January 19, 2015 10:26 AM
> *To:* Lelio Fulgenzi; Kevin Przybylowski
> *Cc:* cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> "Does that mean Finesse is the way to go?"
>
>
>
> Yes.  And CUIC is the way to go for reporting.  In fact, if you have not
> yet deployed a UCCX 10.5, then you may not know HRC already went away.
>
>
>
> On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> Good catch on that!
>
> Does that mean Finesse is the way to go?
>
> ---
>
>
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
>  ------------------------------
>
> *From: *"Kevin Przybylowski" <kevinp at advancedtsg.com>
> *To: *cisco-voip at puck.nether.net
> *Sent: *Monday, January 19, 2015 9:49:52 AM
> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> Nice – thanks for the heads up.  I knew it was coming, I like the note
> below from the EOL:
>
>
>
> In addition to the SKUs listed in this notification, the same End of
> Software Maintenance and End of Support milestones will apply to the Cisco
> Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop
> Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Lelio Fulgenzi
> *Sent:* Monday, January 19, 2015 9:37 AM
> *To:* voip puck
> *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
>
> In three parts...
>
>    1.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
>    2.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
>    3.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html
>
>
>
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519-824-4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
>
>
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-- 
Ed Leatherman
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