[cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone?

[Anthony Holloway]

For reference, here is the latest 10.6 version and it shows that CDA is
still there.

[image: Inline image 1]

On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

>  In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins.
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> This means Reason Codes should now be configured from the top right drop
> down for Desktop Administrator ?
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> Figure 5 page 28 does not match the Web GUI.  It shows the old 32-bit
> application.
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> http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf
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> What am I mis-understanding?  Did a upgrade from 7.0.1SR5 x to 9.0.2 and
> the Agents noticed all the Reason Codes are gone…..
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>
>
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