[cisco-voip] FYI: UCCx v9.0 EOL announced...

[Matthew Loraditch]

Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x
Look for Abhirams email on 12/18/14 at 9:21PMEST

From that:
“The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends.”




Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Charles Goldsmith
Sent: Monday, January 19, 2015 1:15 PM
To: Mike
Cc: voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Mike, this has been discussed previously, where is this documented?  Per the 10.6 documentation, it is not supported for concurrent use.

On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com<mailto:mikeeo at msn.com>> wrote:
Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the same time.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Anthony Holloway
Sent: Monday, January 19, 2015 10:26 AM
To: Lelio Fulgenzi; Kevin Przybylowski
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

"Does that mean Finesse is the way to go?"

Yes.  And CUIC is the way to go for reporting.  In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.

On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:
Good catch on that!

Does that mean Finesse is the way to go?
---

Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Kevin Przybylowski" <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Monday, January 19, 2015 9:49:52 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Nice – thanks for the heads up.  I knew it was coming, I like the note below from the EOL:

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Lelio Fulgenzi
Sent: Monday, January 19, 2015 9:37 AM
To: voip puck
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced...


In three parts...

  1.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
  2.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
  3.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html


Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


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