[cisco-voip] FYI: UCCx v9.0 EOL announced...

[Charles Goldsmith]

Understood, but it keeps being repeated that it's in 10.6, which is not
true as of yet.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express.pdf



​
We keep hoping, but it's not there yet.

On Mon, Jan 19, 2015 at 11:22 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to
> 9.x
>
> Look for Abhirams email on 12/18/14 at 9:21PMEST
>
>
>
> From that:
>
> “The support for concurrent use of CAD and Finesse for UCCX is expected to
> be announced in January (in all likelihood). Our internal testing has
> completed, but we are waiting to tie up a few loose ends.”
>
>
>
>
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
> Network Engineer
> Direct Voice: 443.541.1518
>
>  Facebook <https://www.facebook.com/heliontech?ref=hl> | Twitter
> <https://twitter.com/HelionTech> | LinkedIn
> <https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> |
> G+ <https://plus.google.com/+Heliontechnologies/posts>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Charles Goldsmith
> *Sent:* Monday, January 19, 2015 1:15 PM
> *To:* Mike
> *Cc:* voip puck
>
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> Mike, this has been discussed previously, where is this documented?  Per
> the 10.6 documentation, it is not supported for concurrent use.
>
>
>
> On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com> wrote:
>
>  Just a FYI…10.6 will be your CAD to Finesse migration platform. It is
> the only supported co-resident version available for CAD & Finesse to be
> activated at the same time.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Anthony Holloway
> *Sent:* Monday, January 19, 2015 10:26 AM
> *To:* Lelio Fulgenzi; Kevin Przybylowski
> *Cc:* cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> "Does that mean Finesse is the way to go?"
>
>
>
> Yes.  And CUIC is the way to go for reporting.  In fact, if you have not
> yet deployed a UCCX 10.5, then you may not know HRC already went away.
>
>
>
> On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> Good catch on that!
>
> Does that mean Finesse is the way to go?
>
> ---
>
>
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
>  ------------------------------
>
> *From: *"Kevin Przybylowski" <kevinp at advancedtsg.com>
> *To: *cisco-voip at puck.nether.net
> *Sent: *Monday, January 19, 2015 9:49:52 AM
> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
> Nice – thanks for the heads up.  I knew it was coming, I like the note
> below from the EOL:
>
>
>
> In addition to the SKUs listed in this notification, the same End of
> Software Maintenance and End of Support milestones will apply to the Cisco
> Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop
> Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Lelio Fulgenzi
> *Sent:* Monday, January 19, 2015 9:37 AM
> *To:* voip puck
> *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>
>
>
> In three parts...
>
>    1.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
>    2.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
>    3.
>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html
>
>
>
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
>
>
>
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