[cisco-voip] FYI: UCCx v9.0 EOL announced...

Mon Jan 19 17:29:50 EST 2015

Hi all,

The support for mixed-mode is expected to be announced in the coming ways. It will be starting with 10.6 and the support can be claimed by installing a COP file. The details will come out soon, but in summary it will be in 10.6. Also, there will be a white-paper released regarding the migration plan and best practices. Some of the things that come to my mind straight away are:

  *   Voice is supported on mixed mode – you can have some teams on either CAD or Finesse handling calls
  *   Chat and email agents have to be migrated completely onto Finesse
  *   CAD supervisors only to monitor CAD teams and so on for Finesse
  *   1 team = 1 type of agent desktop

There are some limitations too and they will be in the document which will be published. However, if you can think about any scenario you would like to discuss and get some feedback – please feel free to reach out to me. Or you can put it out here in the forum, Ryan or myself can brainstorm with you.

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Abhiram Kramadhati
Technical Solutions Manager
Customer Solutions Success team, CBABU
akramadh at cisco.com<mailto:akramadh at cisco.com>

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From: Josh Warcop <josh at warcop.com<mailto:josh at warcop.com>>
Date: Tuesday, 20 January 2015 6:19 am
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>, voip puck <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse.
________________________________
From: Lelio Fulgenzi<mailto:lelio at uoguelph.ca>
Sent: 1/19/2015 2:04 PM
To: voip puck<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc.

I'm glad I posted this and started the conversation.

---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Mike" <mikeeo at msn.com<mailto:mikeeo at msn.com>>
To: "Charles Goldsmith" <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Cc: "Anthony Holloway" <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>, "Lelio Fulgenzi" <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>, "Kevin Przybylowski" <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>, "voip puck" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Monday, January 19, 2015 1:25:41 PM
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...

I can find out tomorrow. I was told it was supported in 10.6 only let me dig around.

From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Monday, January 19, 2015 1:15 PM
To: Mike
Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Mike, this has been discussed previously, where is this documented?  Per the 10.6 documentation, it is not supported for concurrent use.

On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com<mailto:mikeeo at msn.com>> wrote:

Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the same time.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Anthony Holloway
Sent: Monday, January 19, 2015 10:26 AM
To: Lelio Fulgenzi; Kevin Przybylowski
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

"Does that mean Finesse is the way to go?"

Yes.  And CUIC is the way to go for reporting.  In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.

On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

Good catch on that!

Does that mean Finesse is the way to go?

---

Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________

From: "Kevin Przybylowski" <kevinp at advancedtsg.com<mailto:kevinp at advancedtsg.com>>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Sent: Monday, January 19, 2015 9:49:52 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Nice – thanks for the heads up.  I knew it was coming, I like the note below from the EOL:

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Lelio Fulgenzi
Sent: Monday, January 19, 2015 9:37 AM
To: voip puck
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced...

In three parts...

  1.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
  2.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
  3.  http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html

Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519-824-4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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