[cisco-voip] FYI: UCCx v9.0 EOL announced...

[Josh Warcop]

Both can be activated but it is a requirement that a team be on CAD or Finesse. Essentially giving a 'Team' based migration approach from CAD to Finesse.
________________________________
From: Lelio Fulgenzi<mailto:lelio at uoguelph.ca>
Sent: ‎1/‎19/‎2015 2:04 PM
To: voip puck<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...

Thanks for everyone's help on this, especially the Cisco folk who are going back to check for docs and publishing dates, etc.

I'm glad I posted this and started the conversation.



---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

----- Original Message -----

From: "Mike" <mikeeo at msn.com>
To: "Charles Goldsmith" <wokka at justfamily.org>
Cc: "Anthony Holloway" <avholloway+cisco-voip at gmail.com>, "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Kevin Przybylowski" <kevinp at advancedtsg.com>, "voip puck" <cisco-voip at puck.nether.net>
Sent: Monday, January 19, 2015 1:25:41 PM
Subject: RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...



I can find out tomorrow. I was told it was supported in 10.6 only let me dig around.


From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Monday, January 19, 2015 1:15 PM
To: Mike
Cc: Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...


Mike, this has been discussed previously, where is this documented? Per the 10.6 documentation, it is not supported for concurrent use.



On Mon, Jan 19, 2015 at 10:39 AM, Mike < mikeeo at msn.com > wrote:


Just a FYI…10.6 will be your CAD to Finesse migration platform. It is the only supported co-resident version available for CAD & Finesse to be activated at the same time.


From: cisco-voip [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Anthony Holloway
Sent: Monday, January 19, 2015 10:26 AM
To: Lelio Fulgenzi; Kevin Przybylowski
Cc: cisco-voip at puck.nether.net



Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...



" Does that mean Finesse is the way to go?"



Yes. And CUIC is the way to go for reporting. In fact, if you have not yet deployed a UCCX 10.5, then you may not know HRC already went away.


On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi < lelio at uoguelph.ca > wrote:


Good catch on that!

Does that mean Finesse is the way to go?

---




Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519 ‐ 824 ‐ 4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1






From: "Kevin Przybylowski" < kevinp at advancedtsg.com >
To: cisco-voip at puck.nether.net
Sent: Monday, January 19, 2015 9:49:52 AM
Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...





Nice – thanks for the heads up. I knew it was coming, I like the note below from the EOL:

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.



From: cisco-voip [mailto: cisco-voip-bounces at puck.nether.net ] On Behalf Of Lelio Fulgenzi
Sent: Monday, January 19, 2015 9:37 AM
To: voip puck
Subject: [cisco-voip] FYI: UCCx v9.0 EOL announced...



In three parts...

    1. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
    2. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
    3. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html



Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519 ‐ 824 ‐ 4120 Ext 56354
lelio at uoguelph.ca
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1


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