[cisco-voip] RTMT logs for disconnect signal of RCC

[Ryan Ratliff (rratliff)]

For an SCCP phone you'll see a StationInit from CCM to the phone instructing the phone to go OnHook.  Using SDL traces you can follow that back to where it originated from, which will likely be CTI if I recall how RCC works correctly.
This tracking is much easier in 10.x with interleaved traces. 

-Ryan

On Jan 23, 2015, at 6:55 AM, Jefflin Choi <jefflin.choi at gmail.com> wrote:

All,
 
We have lync remote call control integrated on our CCM/CUPS system. I'm troubleshooting some call disconnect issues basically.
 
Does anyone know which criteria to look for if it's caused by the lync RCC on CCM and CUPS traces?
 
If it's SIP phone, 9951 did saw one time with SIP REFER Message to the phone  to disconnect on CCM traces though not sure if this is also the case with SCCP phones.
Softkey event does show me if it was an end call press but i don't think this applies if it was triggered by closing the call dialog box on lync.
 
What's the normal logging trace configuration that needs to be enabled also?
 
TIA,
Jeff
 
 
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