[cisco-voip] Collaboration Edge / MRA Troubleshooting

[Dana Tong]

Hi all,

I have an issue with a deployment. It was up and running. I could login and make and receive calls over MRA.

However there was a change to a DNS FQDN which broke the Traversal Zones. (ie the traversal client was configured to connect to FQDN of the Public NAT'd Address of the Expressway EDGE).

The customer removed the DNS change and the zones came active again.

However since then I've not been able to login to Jabber MRA. I am also unable to check using the following URL.
https:// expwe01.customer.com.au:8443/bnFi[removed]uYXU=/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin

The browser returns a 403 Forbidden. It does not prompt for a username / password. I've tried clearing cache / cookies / history.

Is there a problem with the traversal zone (which reports "active") or is the problem with the authentication. Are there any tips on how I can troubleshoot this?

Cheers
Dana

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