[cisco-voip] Collaboration Edge / MRA Troubleshooting

[Josh Warcop]

Was there also a change in the firewall in conjunction to the DNS change? What is the traversal client configured to connect to now? Is the edge server single NIC With nat?

Connecting to the public IP of the edge is actually a correct configuration if you also work out the nat kungfu on the firewall.

Thanks!

> On Jan 28, 2015, at 8:34 PM, Dana Tong <Dana_Tong at bridgepoint.com.au> wrote:
> 
> Hi all,
>  
> I have an issue with a deployment. It was up and running. I could login and make and receive calls over MRA.
>  
> However there was a change to a DNS FQDN which broke the Traversal Zones. (ie the traversal client was configured to connect to FQDN of the Public NAT’d Address of the Expressway EDGE).
>  
> The customer removed the DNS change and the zones came active again.
>  
> However since then I’ve not been able to login to Jabber MRA. I am also unable to check using the following URL.
> https:// expwe01.customer.com.au:8443/bnFi[removed]uYXU=/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin
>  
> The browser returns a 403 Forbidden. It does not prompt for a username / password. I’ve tried clearing cache / cookies / history.
>  
> Is there a problem with the traversal zone (which reports “active”) or is the problem with the authentication. Are there any tips on how I can troubleshoot this?
>  
> Cheers
> Dana
>  
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