[cisco-voip] CCX 9.0.2

[Haas, Neal]

I have made an addition to Anthony’s script

Set the icount to whatever number you like for loops, set the length of time to 30 or 60 – now you know how long the caller is in the loop.

There are many ways of doing this, but this is straight forward…and it works.

Thank you,
Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, July 01, 2015 2:01 PM
To: Sean Knight; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CCX 9.0.2

It's going to depend on other factors, but based solely on what you described, this would work:

Start
Accept (--Triggering Contact--)
[Haas, Neal] delay 2 seconds
Play Prompt (--Triggering Contact--, P[welcome.wav])
[Haas, Neal] set icount = 0
Select Resource (--Triggering Contact-, CSQ)
Connected
End
Queued
Label Queue Loop
[Haas, Neal] increment Icount
If (icount)>5 (or whatever you want)
     True
     Goto CALLREDIRECT
     false

Play Prompt (--Triggering Contact--, P[thank_you_for_holding.wav])
Call Hold (--Triggering Contact--)
Delay Certain Length of Time sec[Haas, Neal]  60 seconds
Call Unhold (--Triggering Contact--)
Time of Day
5:00pm to 11:00pm
[Haas, Neal] CALLREDIRECT
Call Redirect (--Triggering Contact--, Outside Number)
Successful
Set Contact Info (--Triggering Contact--, handled)
End
Busy
End
Invalid
End
Unsuccessful
End
The Rest
Goto Queue Loop
End

On Wed, Jul 1, 2015 at 12:35 PM Sean Knight via cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>> wrote:
Hello,  I am having a slight problem with a script edit/creation.  I want a call to come in and go to queue and then hold for a certain length of time.  If the call exceeds that length of time I want it to redirect to an outside number.  Now the agent will be there until 5 pm so I want the calls to redirect to that same number as the queue exceed time after 5 pm to 11 pm.  Any clue how to go about this?

Thank you in advance,

Sean




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