[cisco-voip] CCX 9.0.2

[Anthony Holloway]

It's going to depend on other factors, but based solely on what you
described, this would work:

Start
Accept (--Triggering Contact--)
Play Prompt (--Triggering Contact--, P[welcome.wav])
Select Resource (--Triggering Contact-, CSQ)

Connected

End

Queued

Label Queue Loop

Play Prompt (--Triggering Contact--, P[thank_you_for_holding.wav])

Call Hold (--Triggering Contact--)

Delay Certain Length of Time sec

Call Unhold (--Triggering Contact--)

Time of Day

5:00pm to 11:00pm

Call Redirect (--Triggering Contact--, Outside Number)

Successful

Set Contact Info (--Triggering Contact--, handled)

End

Busy

End

Invalid

End

Unsuccessful

End

The Rest

Goto Queue Loop

End

On Wed, Jul 1, 2015 at 12:35 PM Sean Knight via cisco-voip <
cisco-voip at puck.nether.net> wrote:

>  Hello,  I am having a slight problem with a script edit/creation.  I
> want a call to come in and go to queue and then hold for a certain length
> of time.  If the call exceeds that length of time I want it to redirect to
> an outside number.  Now the agent will be there until 5 pm so I want the
> calls to redirect to that same number as the queue exceed time after 5 pm
> to 11 pm.  Any clue how to go about this?
>
>
>
> Thank you in advance,
>
>
>
> Sean
>
>
>
>
>
>
>
>
>  _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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