[cisco-voip] CCX 9.0.2

[Sean Knight]

Hello,  I am having a slight problem with a script edit/creation.  I want a call to come in and go to queue and then hold for a certain length of time.  If the call exceeds that length of time I want it to redirect to an outside number.  Now the agent will be there until 5 pm so I want the calls to redirect to that same number as the queue exceed time after 5 pm to 11 pm.  Any clue how to go about this?

Thank you in advance,

Sean




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