[cisco-voip] Cisco CME

[Quenten Grasso]

Hi Sreekanth,

Thanks for your reply.

I managed to get this one sorted the next day, just needed a good night’s sleep.

I wasn’t  using a loopback IP address under the dial-peer’s “session target” which seemed to be causing the issue.

Regards,
Quenten

From: Sreekanth Narayanan [mailto:sknth.n at gmail.com]
Sent: Wednesday, 8 July 2015 4:25 PM
To: Quenten Grasso
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco CME

Hi Quenten,
Where does the BACD script fail? Are you able to hit the application and hear the prompts at least?
Could you share your configuration?
Thanks
sreekanth

On 8 July 2015 at 09:50, Quenten Grasso <qgrasso at onq.com.au<mailto:qgrasso at onq.com.au>> wrote:
Hi Everyone,

I’m trying to setup an Auto Attendant on a Cisco Call manager express 8  system however I’m not having a lot of joy and to be totally honest I’m not across the cisco gear all that much.
I’ve managed to get the config to a point where our sip trunks work and I can make calls inbound and outbound and between extensions so it seems to be a working phone system.

However I’m trying to do is setup an Auto Attendant for afterhours use and not having much joy.

I’ve loosely followed a few guides as like the links below  however basically I’m expecting it to work like this.


AA is setup as an “extension/pilot”  (having trouble getting this working)
The afterhours diversion points the other numbers to the AA Extension. (not up to this part yet)
AA extension answers the phone presents 3 or 4 options and then forwards the call to correct call group/extensions  (not working yet)


https://uccisco.wordpress.com/2014/10/22/cme-basic-automatic-call-distribution-and-auto-attendant-service-b-acd/
https://supportforums.cisco.com/document/65596/b-acd-and-auto-attendant-services-cme




Regards,
Quenten Grasso


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