[cisco-voip] Cisco CME

[Sreekanth Narayanan]

Hi Quenten,

Where does the BACD script fail? Are you able to hit the application and
hear the prompts at least?
Could you share your configuration?

Thanks
sreekanth

On 8 July 2015 at 09:50, Quenten Grasso <qgrasso at onq.com.au> wrote:

>  Hi Everyone,
>
>
>
> I’m trying to setup an Auto Attendant on a Cisco Call manager express 8
>  system however I’m not having a lot of joy and to be totally honest I’m
> not across the cisco gear all that much.
>
> I’ve managed to get the config to a point where our sip trunks work and I
> can make calls inbound and outbound and between extensions so it seems to
> be a working phone system.
>
>
>
> However I’m trying to do is setup an Auto Attendant for afterhours use and
> not having much joy.
>
>
>
> I’ve loosely followed a few guides as like the links below  however
> basically I’m expecting it to work like this.
>
>
>
>
>
> AA is setup as an “extension/pilot”  (having trouble getting this working)
>
> The afterhours diversion points the other numbers to the AA Extension.
> (not up to this part yet)
>
> AA extension answers the phone presents 3 or 4 options and then forwards
> the call to correct call group/extensions  (not working yet)
>
>
>
>
>
>
> https://uccisco.wordpress.com/2014/10/22/cme-basic-automatic-call-distribution-and-auto-attendant-service-b-acd/
>
>
> https://supportforums.cisco.com/document/65596/b-acd-and-auto-attendant-services-cme
>
>
>
>
>
>
>
>
>
> Regards,
>
> Quenten Grasso
>
>
>
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>
>
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