[cisco-voip] Cisco UCCX with num-exp problem

[Heim, Dennis]

Num-exp is nasty to troubleshoot.

Dennis Heim | Emerging Technology Architect (Collaboration)
World Wide Technology, Inc. | +1 314-212-1814
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Thursday, July 16, 2015 1:11 PM
To: Claiton Campos <claitoncampos at gmail.com>; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco UCCX with num-exp problem

The num-exp occur before the dial-peer match etc.  You should have no issues using this.

However if CUCM and MGCP and using a Translation Pattern may break CTI Redirects.  Gateway has to have direct reachability to CTI Route Point and CTI Port and Agent.  You are not doing this.

Can you dial 987 form a IP Phone to Trigger 987 ? Dialed Number Analyzer?  In your script do you have a test prompt “You have reached a test prompt” ? before you attempt to invoke  an Agent?

Reading your question is somewhat confusing.  Break your troubleshooting down step by step.   Eg is CTI Route Point registered in CUCM, is correct IP?  Have you tried a reactive script debug?

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Claiton Campos
Sent: Thursday, July 16, 2015 12:55 PM
To: cisco-voip at puck.nether<mailto:cisco-voip at puck.nether>.
Subject: [cisco-voip] Cisco UCCX with num-exp problem


Does anyone know if there is any problem in using translation number with UCCX? For example, a costumer receives the last 4 digits of the operator and translates it into your gateway to a number of 3 digits
using the  num-exp, the setting he has is as follows:

num-exp 1234 987

there is a dial-peer with destination- pattern 987 and session target <cucm_ip_address> on the gateway. In uccx there is a trigger with the number 987, however when a call is made it does not ring on the phone is just calling.


itevomcid
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