[cisco-voip] ARC Connect and Ringback

[Nathan Reeves]

Interested to know if anyone's got any ARC products in production and has
seen issue with Ringback.  Currently running ARC Connect 6.1 and seeing
issues where calls being passed to Phones aren't generating ringback to the
external caller.  We hear an initial ring before initial answer by the CTI
Route point, and will hear MoH correctly if the RP passes the call to a CTI
Port and then places the call on hold.  When the call is resumed and passed
over to the end user phone we just hear silence.

I've lodged a TAC case to try and help me diagnose the issue but if
anyone's got any suggestions on where to look for this one, I'm all ears.

Thanks

Nathan
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