[cisco-voip] Priority of Calls To Hunt Pilot

[Norton, Mike]

There is no such thing as "once a station becomes available."

Either there already is one available and the caller gets connected immediately, or there isn't one available and the caller gets busy tone. There is no way to wait for a station to become available.

-mn


-----Original Message-----
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Gary Parker
Sent: June-08-15 9:05 AM
To: Anthony Holloway
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Priority of Calls To Hunt Pilot


> On 8 Jun 2015, at 15:45, Anthony Holloway <avholloway+cisco-voip at gmail.com> wrote:
> 
> "via SIP from off-net via an MGCP connected CUBE”
> What? Is that even possible?

Sorry, that wasn’t very clear, was it!

It’s a 2921 gateway, with a load of ISDN circuits on it, connected to CUCM with MGCP, but also running CUBE. It’s accepting inbound SIP calls from our SIP provider that are then routed to the hunt pilot. Our SIP provider is queueing calls off-campus for us and dequeuing them to our hunt pilot.

> In 9x you get hunt pilot queuing. So, you'll have to upgrade to get that feature. 

Yeah, as mentioned above, we want to do the queuing off-campus but also be able to connect internal calls to the hunt pilot, bypassing the off-campus queue. I’d like to know if there is any prioritisation carried out by CUCM as to whether the internal or external call gets connected to the hunt pilot first once a station becomes available. I realise this is probably no different two callers ringing the same number simultaneously and it’s probably all down to timing as to who gets connected.

FWIW we’re upgrading to 10.5 later this year but after the period when I’ll be using this in anger.

Gary
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