[cisco-voip] Priority of Calls To Hunt Pilot

[Justin Steinberg]

first come first serve

On Mon, Jun 8, 2015 at 10:40 AM, Gary Parker <G.J.Parker at lboro.ac.uk> wrote:

> Afternoon all, I wonder if anyone could shed some light on a query I have
> regarding my CUCM 8.6.2 system.
>
> I have a hunt pilot that is feeding into a small callcentre operation (6
> DNs, one line group, longest idle distribution). The vast majority of calls
> to the hunt pilot will be coming via SIP from off-net via an MGCP connected
> CUBE. I will also be seeing a significantly smaller number of calls from
> on-net to the same hunt pilot.
>
> Assuming that all operators are busy and the hunt pilot is presenting an
> engaged tone, does CUCM perform any prioritisation over what calls get
> connected to the hunt group (on-net or off-net) first and is that
> configurable? I.e. can I prioritise internal calls getting connected to the
> hunt group over external?
>
> ---
> /-Gary Parker----------------------------------f--\
> |     Unified Communications Service Manager      |
> n      Loughborough University, IT Services       |
> |     tel:+441509635635 im:ccgjp at lboro.ac.uk      o
> |     http://delphium.lboro.ac.uk/pubkey.txt      |
> \r----------------------------------------------d-/
>
>
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