[cisco-voip] What is better than MediaSense for recording calls?

[Haas, Neal]

I have used:

Calabrio – for are call center agents can we say $$$$$$$, and the it doesn’t have the in-depth management that I would like. WFM is nice!
VPI – We use this for EMS and 911 Calls. If you screw up people could die. Price is good and easy to use. Great product.
We looked at media since and everyone says it is way too hard. So we don’t use it.

Thank you,
Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Ward (chrward)
Sent: Monday, June 22, 2015 6:41 AM
To: Tim Smith; Derek Andrew; Cisco VoIP Group
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Just logged into Search and Play and see your issue with the call duration, let me ask about that. I misunderstood at first.

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Monday, June 22, 2015 9:35 AM
To: 'Tim Smith'; Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Hi Tim,

Yes, still separate recordings, call stitching, where we build you a single file from multiple call legs will probably come in our next major release.

Let me look into the time thing, I think we should just assume 0 as the min if nothing is entered. I will see if we can get a bug or enhancement filed on that.

Also, since it seems like you have some experience with MediaSense, if you have feedback or product direction questions, I can put you in touch with one of our PMs. We are always looking to help validate the roadmap and make sure we haven’t missed any smaller pieces.

+Chris
TME - MediaSense and Unity Connection

From: Tim Smith [mailto:tim.smith at enject.com.au]
Sent: Monday, June 22, 2015 1:12 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Hi Chris,

Seems better, but all separate recordings still.

Is there some logic behind that?

Also the search is pretty strange, you can’t just say longer than 30 seconds for example, you have to specify the upper bound as well?


Cheers,

Tim

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Smith
Sent: Saturday, 20 June 2015 12:59 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Hi Chris,

Awesome, TAC told me about that in ver 11, but said it wasn’t available til mid August ☺
I’ll download it and check it out.



Cheers,

Tim.

From: Chris Ward (chrward) [mailto:chrward at cisco.com]
Sent: Friday, 19 June 2015 10:40 PM
To: Tim Smith; Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Hi Tim,

We added BiB call association in 10.5 and completed our call association story (CUBE and GW support) in the 11.0 release. Maybe an upgrade would help you out. 11.0 is available on cisco.com right now.

+Chris
TME - MediaSense and Unity Connection

From: Tim Smith [mailto:tim.smith at enject.com.au]
Sent: Friday, June 19, 2015 4:22 AM
To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

For recording them – yes ☺

Finding them, managing them etc.. ?
I am struggling with the way it splits calls and you have to manually correlate them with CCID at the moment. (CUBE not BIB)

Has anyone used any of the third party UI’s?
I was checking out the Aurus5 one.

Donoma and Mida look good, but overkill for this particular application.

Cheers,

Tim.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Chris Ward (chrward)
Sent: Wednesday, 17 June 2015 3:10 AM
To: Derek Andrew; Cisco VoIP Group
Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?

Also… nothing is better than MediaSense for recording calls! ☺

+Chris
TME - MediaSense and Unity Connection

From: Chris Ward (chrward)
Sent: Tuesday, June 16, 2015 1:09 PM
To: 'Derek Andrew'; Cisco VoIP Group
Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?

Derek,

A product like Calabrio Search and Play can plug in on top of MediaSense to provide this functionality. There are others as well, including NICE, or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI.

Just so you know, MediaSense will be adding the groups/roles/permissions feature in our 11.5 release which should be out at the end of 2015 or beginning of 2016. So depending on your urgency, you could just wait.

Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase anymore server licenses for more instances/clusters, you just need to provide the virtualization resources to run it on.

+Chris
TME - MediaSense and Unity Connection

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Derek Andrew
Sent: Tuesday, June 16, 2015 1:02 PM
To: Cisco VoIP Group
Subject: [cisco-voip] What is better than MediaSense for recording calls?

We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem.  Anyone that can view/hear the recordings, can see all of them. There is no way to isolate one group from another.
Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our problem.
We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but some products I had seen do.
derek.andrew at usask.ca<mailto:derek.andrew at usask.ca>

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