[cisco-voip] What is better than MediaSense for recording calls?

[Mark Holloway]

For call recording without analytics the Acme Packet/Oracle ISR (Interactive Session Recorder) is the way to go. It has been deployed in some of the largest CUCM/UCCE/CVP contact centers in the world. Currently it supports 24,000 concurrent calls in a single cluster in 8U of rack space. It supports VoiceXML and also has API’s in case you need to integrate analytics with Nice, Verint, Call Miner, Ubiquity, etc.. The only thing is it uses SIPREC (RFC 6341) and I’m not sure Cisco has decided to support this. The rest of the world has already adopted SIPREC. 



> On Jun 19, 2015, at 8:39 AM, Chris Ward (chrward) <chrward at cisco.com> wrote:
> 
> Hi Tim,
>  
> We added BiB call association in 10.5 and completed our call association story (CUBE and GW support) in the 11.0 release. Maybe an upgrade would help you out. 11.0 is available on cisco.com right now.
>  
> +Chris
> TME - MediaSense and Unity Connection
>  
> From: Tim Smith [mailto:tim.smith at enject.com.au] 
> Sent: Friday, June 19, 2015 4:22 AM
> To: Chris Ward (chrward); Derek Andrew; Cisco VoIP Group
> Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?
>  
> For recording them – yes J
>  
> Finding them, managing them etc.. ?
> I am struggling with the way it splits calls and you have to manually correlate them with CCID at the moment. (CUBE not BIB)
>  
> Has anyone used any of the third party UI’s?
> I was checking out the Aurus5 one.
>  
> Donoma and Mida look good, but overkill for this particular application.
>  
> Cheers,
>  
> Tim.
>  
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net <mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Chris Ward (chrward)
> Sent: Wednesday, 17 June 2015 3:10 AM
> To: Derek Andrew; Cisco VoIP Group
> Subject: Re: [cisco-voip] What is better than MediaSense for recording calls?
>  
> Also… nothing is better than MediaSense for recording calls! J
>  
> +Chris
> TME - MediaSense and Unity Connection
>  
> From: Chris Ward (chrward) 
> Sent: Tuesday, June 16, 2015 1:09 PM
> To: 'Derek Andrew'; Cisco VoIP Group
> Subject: RE: [cisco-voip] What is better than MediaSense for recording calls?
>  
> Derek,
>  
> A product like Calabrio Search and Play can plug in on top of MediaSense to provide this functionality. There are others as well, including NICE, or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI.
>  
> Just so you know, MediaSense will be adding the groups/roles/permissions feature in our 11.5 release which should be out at the end of 2015 or beginning of 2016. So depending on your urgency, you could just wait.
>  
> Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase anymore server licenses for more instances/clusters, you just need to provide the virtualization resources to run it on.
>  
> +Chris
> TME - MediaSense and Unity Connection
>  
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net <mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Derek Andrew
> Sent: Tuesday, June 16, 2015 1:02 PM
> To: Cisco VoIP Group
> Subject: [cisco-voip] What is better than MediaSense for recording calls?
>  
> We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem.  Anyone that can view/hear the recordings, can see all of them. There is no way to isolate one group from another.
> 
> Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our problem.
> 
> We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but some products I had seen do.
> 
> derek.andrew at usask.ca <mailto:derek.andrew at usask.ca>
> 
> --
> Copyright 2015 Derek Andrew (excluding quotations)
> 
> +1 306 966 4808
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> 
> Typed but not read.
> 
> 
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