[cisco-voip] Finesse 10.5 Agents stuck in reserved

[Jose Colon II]

I have some agents that every so often get stuck in reserved state. They
close the browser and reopen and it still says stuck in reserved. The
browser does not allow them to log out just close the browser.

I did a test....

I logged into his computer and logged into finesse with firefox and it
showed "reserved" as his state.

I logged in as him on my computer and it showed "not ready" and everything
looked fine.

I then logged back into this machine and logged him in with firefox and it
showed "reserved".

So from this I know its not the system but the machine he is using that is
causing the issues.

Has anyone else seen these types of problems. These users are at remote
locations going over a MPLS network. Network ping times are under 60ms and
it happens at more then one locations with more then one agent.

Thanks
Jose
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