[cisco-voip] Finesse 10.5 Agents stuck in reserved

[Anthony Holloway]

I'm curious t know what his state looks like from within Finesse Supervisor
or CUIC Live Data.
On Fri, Mar 6, 2015 at 11:59 AM Jose Colon II <jcolon424 at gmail.com> wrote:

> I have some agents that every so often get stuck in reserved state. They
> close the browser and reopen and it still says stuck in reserved. The
> browser does not allow them to log out just close the browser.
>
> I did a test....
>
> I logged into his computer and logged into finesse with firefox and it
> showed "reserved" as his state.
>
> I logged in as him on my computer and it showed "not ready" and everything
> looked fine.
>
> I then logged back into this machine and logged him in with firefox and it
> showed "reserved".
>
> So from this I know its not the system but the machine he is using that is
> causing the issues.
>
> Has anyone else seen these types of problems. These users are at remote
> locations going over a MPLS network. Network ping times are under 60ms and
> it happens at more then one locations with more then one agent.
>
> Thanks
> Jose
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