[cisco-voip] Upgrade 9.1.2 to 10.0 fails...

Tue Mar 10 12:59:30 EDT 2015

Martin,

In your case, it may also be worth checking, have you installed the refresh upgrade COP file (http://www.cisco.com/web/software/282204704/18582/ciscocm.refresh_upgrade_v1.5.pdf)?

Thanks,

Ryan

From: ryanhuff at outlook.com
To: ms at bilobit.com; jonvoip at gmail.com
Date: Tue, 10 Mar 2015 12:44:16 -0400
CC: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

Martin,

I have done a 7.1.3 to 10.5.1 before; I bit the bullet and setup PCD, and it went off without a hitch. 

Thanks,

Ryan

From: ms at bilobit.com
To: jonvoip at gmail.com; ryanhuff at outlook.com
CC: cisco-voip at puck.nether.net
Subject: AW: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...
Date: Tue, 10 Mar 2015 16:32:28 +0000

At the moment i have the same problem with a jump upgrade from 7.1.3.10000-11 to 10.5.2. It also does not work to 10.5.1.

The same: Removed all subs, all network etc. is ok, NTP reachable and synchronized and so on.

*arghl*

Von: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]
Im Auftrag von Jonathan Charles

Gesendet: Dienstag, 10. März 2015 16:23

An: Ryan Huff

Cc: cisco-voip at puck.nether.net

Betreff: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

It is a jump upgrade (we are moving from a pizza box to vmware), I am doing the upgrade offbox to then import data to a 10.5.1 BE6K...

I have rebooted it dozens of times... there is just one server (I have removed the other subs)...

Jonathan

On Tue, Mar 10, 2015 at 9:59 AM, Ryan Huff <ryanhuff at outlook.com> wrote:

In your email below it seemed you were trying an update from 10.0.1 to 10.5.1

If you are coming FROM 9.1.2, you may be hitting this bug 
https://tools.cisco.com/bugsearch/bug/CSCup45923

On page 3 of the 9.1.2 SU2 release notes (http://www.cisco.com/web/software/282074295/113937/cucm-readme-912su2-Rev2.pdf) it warns of this bug. The
 reported work around is to go directly to 10.5.1. 

f you are suggesting that you are still receiving the unknown error when trying to directly upgrade 9.1.2
TO 10.5.1, then I'd go ahead and raise a TAC case. 

If this isn't a production cluster or I didn't mind taking it down, I'd reboot the cluster then try a 9.1.2 -> 10.5.1 upgrade and if I still got the error, I'd raise a TAC case.

Thanks,

Ryan 

Date: Tue, 10 Mar 2015 09:41:10 -0500

Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

From: jonvoip at gmail.com

To: ryanhuff at outlook.com

CC: agrech88 at gmail.com; 
cisco-voip at puck.nether.net

I applied the RSA cop file... the version from is 9.1.2.11900-12 

I have tried going to:

10.0.1.11900-2

10.5.1.10000-7

Same errors every time.

All of them are the non-bootable ISO.

Jonathan

On Tue, Mar 10, 2015 at 6:22 AM, Ryan Huff <ryanhuff at outlook.com> wrote:

Jonathan,

Have you applied any other cop or engineering special files besides the version 3 keys?

Is your cluster based on the unrestricted export version or the restricted export version? Does the update your applying match (restricted versus unrestricted)

Can you list out the specific version of 10.0.1 you are using and the specific version version of 10.5.1 that you want to go to?

If you do a "show version active" on all the cluster nodes; what do you see? Is it the same on all nodes?

I assume you tried to download a new image file from CCO and use that?

Thanks,

Ryan

-------- Original Message --------

From: Jonathan Charles <jonvoip at gmail.com>

Sent: Tuesday, March 10, 2015 01:30 AM

To: Andrew Grech <agrech88 at gmail.com>

Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

CC: Cisco VoIP Group <cisco-voip at puck.nether.net>

Well, that didn't work... SFTP'd the ISO to the box, same error...

Same error message...

Jonathan

On Mon, Mar 9, 2015 at 11:45 PM, Jonathan Charles <jonvoip at gmail.com> wrote:

It is re-running after SFTPing from a Windows box (FreeFTPd)...

Jonathan

On Mon, Mar 9, 2015 at 11:31 PM, Andrew Grech <agrech88 at gmail.com> wrote:

Hi john, I've had a ISO from Linux to prime with bad permissions and had this error

On 10/03/2015 1:13 PM, "Jonathan Charles" <jonvoip at gmail.com> wrote:

OK, let me try via SFTP (Windows box)... see what happens...

Jonathan

On Mon, Mar 9, 2015 at 9:26 PM, Charles Goldsmith <wokka at justfamily.org> wrote:

Given that it is complaining about accessing the upgrade file, are you using dvd image/dvd on the host or sftp?  I'd try a different method to see.

Not a whole lot of information, but I have seen SFTP cause similar issues, I think it was a permissions problem on a linux setup using openssh.

On Mon, Mar 9, 2015 at 8:16 PM, Jonathan Charles <jonvoip at gmail.com> wrote:

Getting error: 

Error encountered: An unknown error occurred while accessing the upgrade file. Warning: A system reboot is required when the upgrade process completes or is canceled. This will ensure services affected by the upgrade process are functioning
 properly.

Tried upgrade from to 10.0.1 and 10.5.1, same errors...

I have applied the ciscocm.version3-keys.cop.sgn patch, no change in behavior...

Any ideas?

Jonathan

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