[cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

[Daniel Pagan]

Doc on ANI-based call routing in UCCX:

http://www.scribd.com/doc/197424933/Cisco-UCCX-ANI-Based-Call-Routing#scribd

Norm can use this as a starting point assuming the call is routing into UCCX already. But use the call redirect step instead of the set step specified in the article. Use call redirect to send the call (which returned TRUE based on the previous IF step looking at calling party) to a DN in CUCM configured for CFwdAll to Unity Connection. Then have a dedicated voice mailbox for these calls with a matching DN.

What I'm not sure of is whether CUC will match the voicemail user based on first redirecting number, which might use the CTI port performing the redirect... Not sure... would need to test... but it's probably the cleanest solution IMO.

From: Daniel Pagan
Sent: Tuesday, March 10, 2015 1:11 PM
To: 'Ryan Huff'; norm.nicholson at kitchener.ca; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

HAH! Slick and cool... Two things I'm far, far from :) Unfortunately it took my email below a full hour to be posted!

That's tricky if the desired behavior is to dial a UCCX trigger and, if the ANI contains area code 519, only then should CUCM route the call to a specific voicemail box. If this is correct, then I think routing based on calling-number in CUCM is certainly going to be required along with dialed number based routing... if scripting isn't desired...

But since it seems they're dialing a UCCX trigger anyway, assuming it's not just an unregistered CTI RP and calls are actually routing to UCCX, why not just edit the existing script to read the calling number and redirect the call to a predetermined DN that's configured for CFWD all into voicemail?

Something straight forward like...

If calling number begins with 516
  True
     Call Redirect --> 56789
  False
      <continue>

In CUCM... DN 56789 -> CFwdAll to Voicemail -> Unity CH or User w/ mailbox

Add the partition of 56789 to the CSS of the UCCX CTI ports performing the redirect.

- Dan


From: Ryan Huff [mailto:ryanhuff at outlook.com]
Sent: Tuesday, March 10, 2015 12:23 PM
To: Daniel Pagan; norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

Daniel,

There you go trying to make things slick and cool, lol! I like that approach!

So, it seems his need is that if only 1 particular DNIS dialed one particular DN (a uccx trigger from my understanding) in ccm, that it then route the call to a specific VM account; but that it would also allow that DNIS to dial any other DN in the cluster without going to that specific VM account..

Being that I love to learn new things constantly; in your approach, is there a way to accomplish that requirement?

Thanks,

Ryan
________________________________
From: dpagan at fidelus.com<mailto:dpagan at fidelus.com>
To: norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Date: Tue, 10 Mar 2015 15:09:32 +0000
Subject: Re: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
For routing based on ANI, Ryan Huff's suggestion will certainly help from the perspective of CUCM. You can use this alongside CUC routing rules - route calls from the 519 area code to a specific mailbox. If you know these callers from area code 519 are dialing the same DNIS, then routing by ANI in CUCM won't be needed - simply route the DNIS to voicemail, add a routing rule matching the 519 calls, and route to a mailbox.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of norm.nicholson at kitchener.ca<mailto:norm.nicholson at kitchener.ca>
Sent: Tuesday, March 10, 2015 8:43 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0


I have been asked to send an outside caller to a voicemail box so when the DNIS or ANI shows 519-XXX-XXXX I want that caller to go to a specific mailbox. Is this possible ?




Thanks







Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000



_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20150310/ca2b6b20/attachment.html>