[cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

Tue Mar 10 14:03:17 EDT 2015

Agreed. 

CCM ANI call based routing is fantastic, works flawlessly once setup and then you go a month and forget it was setup (because it works so flawlessly) and you make an arbitrary change and BLAMO .... no ingress in the cluster.

Long story short, the CCM approach is great if you're committed to remembering it is there and the role it plays with your dial plan (because it has to insert itself in the ingress path right before the dial plan).

Not trying to scare you off of ccm ani routing Norm, it works great and really isn't that hard to setup, but Daniel reminded me of a good point. If you go with the CCM approach, document how you have it setup (names of the partitions and css's ... etc).

Thanks,

Ryan

From: dpagan at fidelus.com
To: ryanhuff at outlook.com; norm.nicholson at kitchener.ca; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0
Date: Tue, 10 Mar 2015 17:50:48 +0000

Doc on ANI-based call routing in UCCX:

http://www.scribd.com/doc/197424933/Cisco-UCCX-ANI-Based-Call-Routing#scribd

Norm can use this as a starting point assuming the call is routing into UCCX already. But use the call redirect step instead of the set step specified in the
 article. Use call redirect to send the call (which returned TRUE based on the previous IF step looking at calling party) to a DN in CUCM configured for CFwdAll to Unity Connection. Then have a dedicated voice mailbox for these calls with a matching DN.

What I’m not sure of is whether CUC will match the voicemail user based on first redirecting number, which might use the CTI port performing the redirect… Not
 sure… would need to test… but it’s probably the cleanest solution IMO.

From: Daniel Pagan

Sent: Tuesday, March 10, 2015 1:11 PM

To: 'Ryan Huff'; norm.nicholson at kitchener.ca; cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

HAH! Slick and cool… Two things I’m far, far from :) Unfortunately it took my email below a full hour to be posted!

That’s tricky if the desired behavior is to dial a UCCX trigger and, if the ANI contains area code 519, only then should CUCM route the call to a specific voicemail
 box. If this is correct, then I think routing based on calling-number in CUCM is certainly going to be required along with dialed number based routing… if scripting isn’t desired...

But since it seems they’re dialing a UCCX trigger anyway, assuming it’s not just an unregistered CTI RP and calls are actually routing to UCCX, why not just edit
 the existing script to read the calling number and redirect the call to a predetermined DN that’s configured for CFWD all into voicemail?

Something straight forward like…

If calling number begins with 516
  True
     Call Redirect
à 56789
  False
      <continue>

In CUCM… DN 56789 -> CFwdAll to Voicemail -> Unity CH or User w/ mailbox

Add the partition of 56789 to the CSS of the UCCX CTI ports performing the redirect.

- Dan

From: Ryan Huff [mailto:ryanhuff at outlook.com]

Sent: Tuesday, March 10, 2015 12:23 PM

To: Daniel Pagan; norm.nicholson at kitchener.ca;
cisco-voip at puck.nether.net

Subject: RE: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

Daniel,

There you go trying to make things slick and cool, lol! I like that approach!

So, it seems his need is that if only 1 particular DNIS dialed one particular DN (a uccx trigger from my understanding) in ccm, that it then route the call to a specific VM account; but that it would also allow that DNIS to dial any other DN in the cluster
 without going to that specific VM account..

Being that I love to learn new things constantly; in your approach, is there a way to accomplish that requirement?

Thanks,

Ryan 

From:
dpagan at fidelus.com

To: norm.nicholson at kitchener.ca;
cisco-voip at puck.nether.net

Date: Tue, 10 Mar 2015 15:09:32 +0000

Subject: Re: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

For routing based on ANI, Ryan Huff’s suggestion will certainly help from the perspective of CUCM. You can use this alongside CUC routing rules – route calls from the 519 area
 code to a specific mailbox. If you know these callers from area code 519 are dialing the same DNIS, then routing by ANI in CUCM won’t be needed – simply route the DNIS to voicemail, add a routing rule matching the 519 calls, and route to a mailbox.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net]
On Behalf Of norm.nicholson at kitchener.ca

Sent: Tuesday, March 10, 2015 8:43 AM

To: cisco-voip at puck.nether.net

Subject: [cisco-voip] Forwarding an inbound caller straight to Voicemail 8.0

I have been asked to send an outside caller to a voicemail box so when the DNIS or ANI shows 519-XXX-XXXX I want that caller to go to a specific mailbox. Is this possible ?

Thanks

Norm Nicholson
Telecom Analyst
City of Kitchener
(519) 741-2200 x 7000

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