[cisco-voip] CUCM 10.5 and OpenText 10.6

Fri May 1 10:35:17 EDT 2015

If you are getting a 488 I would check the region on the assigned device pool to make sure it is g711. Normally 488 is because it received a SDP with incompatible codecs.

-Roy

From: <Haas>, Neal <nhaas at co.fresno.ca.us<mailto:nhaas at co.fresno.ca.us>>
Date: Thursday, April 30, 2015 at 10:04 PM
To: "'Tong, Dana'" <Dana.Tong at team.telstra.com<mailto:Dana.Tong at team.telstra.com>>, 'Charles Goldsmith' <wokka at justfamily.org<mailto:wokka at justfamily.org>>
Cc: Cisco VOIP <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6

[cid:image005.png at 01D08380.B14AB460]

Neal Haas
IT Analyst, Communications
Please report Troubles to the Help Desk. 559-600-5900
Telephone (559) 600-5890
FAX (559) 455-4747

County of Fresno
Information Technology Services Division
1020 S Tenth St
Fresno, CA 93702

From: Tong, Dana [mailto:Dana.Tong at team.telstra.com]
Sent: Thursday, April 30, 2015 4:26 PM
To: Haas, Neal; 'Charles Goldsmith'
Cc: Cisco VOIP
Subject: RE: [cisco-voip] CUCM 10.5 and OpenText 10.6

What about the incoming Transport Type in the SIP Trunk Security Profile?

Under System | Security | SIP Trunk Security Profile

The incoming transport should be set to “UDP” for FAX servers utilising the Brooktrout SR140 integration.

Cheers
Dana

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Friday, 1 May 2015 8:48 AM
To: 'Charles Goldsmith'
Cc: Cisco VOIP
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6

Here is what the Config is for our Fax server, I am not a SIP config guy so much, I just know that the PING option is new and it has helped us out a lot. Not all SIP devices like the Ping option…..

[cid:image006.png at 01D08380.B14AB460]

[cid:image007.png at 01D08380.B14AB460]

[cid:image008.png at 01D08380.B14AB460]

[cid:image009.png at 01D08380.B14AB460]

Neal Haas

-----Original Message-----
From: Charles Goldsmith [mailto:wokka at justfamily.org]
Sent: Thursday, April 30, 2015 3:36 PM
To: Haas, Neal
Cc: Countryman, Edward; Cisco VOIP
Subject: Re: [cisco-voip] CUCM 10.5 and OpenText 10.6

There are no timers in the SIP trunk, but the SIP Profile has several.

Please let us know which timer you find that resolves this?  I have a customer that will be going to 10.5 soon and are using RightFax.

Also, RightFax has some good documentation and support, they may have this already covered.

On Thu, Apr 30, 2015 at 4:33 PM, Haas, Neal <nhaas at co.fresno.ca.us<mailto:nhaas at co.fresno.ca.us>> wrote:

> We had the same thing with our Accuroute Fax server. We called TAC and

> it was the time out on the SIP trunk needed to be increased. As soon

> as we called in the TAC person had us fixed up in minutes.

>

>

>

> I don’t know the exact thing that had to be changed; the guy that did

> the work is out this week.

>

>

>

> If you have 79XX phones, update the COP file for your phones,

> transfers while on a call with a head set are broken. Calls will just

> drop with a transfer……

>

>

>

>

>

> Neal Haas

>

>

>

> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf

> Of Countryman, Edward

> Sent: Thursday, April 30, 2015 3:06 PM

> To: Cisco VOIP

> Subject: [cisco-voip] CUCM 10.5 and OpenText 10.6

>

>

>

> We have had right fax 10.5 up and running with a SIP trunk from our

> CUCM

> 8.6.2 environment for a while now.

>

>

>

> This past weekend we updated to CUCM 10.5.2 and are no longer able to

> fax out from RF.

>

>

>

> From the trace, the SIP call appears to fail with the following error

> after the INVITE

>

>

>

> 488 Not Acceptable Here

>

>

>

> Do would anything have changed in 10.5 to possibly be causing this?   Weird

> thing is the inbound faxes are working fine.

>

>

> _______________________________________________

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> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

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>

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