[cisco-voip] UCCH-HCS 10.x : how different is it from ucce ?

[Ryan Burtch]

Manjunath:

HCS-CC requires an underlying infrastructure that is pretty extensive and
requires A2Q.

You have to have a SIP Cloud/MPLS, 4 UCS B-series Chassis, 2 DataCenters,
SAN, Perimeta, etc.

There is a lot of work that goes into just building the infrastructure.

Once that is done, you have to install the mgmt apps (CCDM, CUCDM, HCMF,
VIM, etc)

After those are installed and configured, you have to setup your first
customer.

That customer instance is going to be setup in a similar fashion to PCCE,
but w/ some slight variation defined in the install/setup guide.
- Note that these guides are terrible if you haven't spun up PCCE & UCCE
before. Confusion is imminent.

Hope this helps.




Sincerely,

Ryan Burtch

On Fri, May 1, 2015 at 12:42 AM, 0703Manjunath <winmanjunath at gmail.com>
wrote:

>
>
> Just curious to some idea as to how difficult or differnet is it from UCCE
> way of installation & configuration.
>
> After my inital learning , found that CCDM , CUCDM are new addition to
> this HCS based contact center 10.x.
>
> Hence intrested to get more idea regd this new changes, as iam going to
> perform this setup for one of our client.
>
> Any inputs or learnings for your exp would be highly appreciated.
>
> Thanks
> Manjunath
>
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