[cisco-voip] Missing Call History

[Biju Sunny]

Hi Lisa,

Please check the firmware load information and also check the phone
firmware device default. if everything is correct  then upgrade the latest
device pack to fix this issue.

On Wed, Apr 29, 2015 at 7:18 PM, Andy Carse <andy.carse at gmail.com> wrote:

> Just factory reset will do.
>
> Regards Andy
>
>
> On 29 Apr 2015, at 16:13, Lisa Notarianni <lisa.notarianni at scranton.edu>
> wrote:
>
>  Remove ITL and factory reset?
>
>
>
> <image001.gif>
>
>
>
> *From:* Andy [mailto:andy.carse at gmail.com <andy.carse at gmail.com>]
> *Sent:* Wednesday, April 29, 2015 11:12 AM
> *To:* Lisa Notarianni
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Missing Call History
>
>
>
> I have seen this with ITL issues before on v8.5 and 9
>
>
>
> After an upgrade some phones got in a mess, they still worked as phones
> but wouldn't take any changes, a factory reset solved the issue
>
>
>
> Andy
>
> andy.carse at gmail.com
>
>
>
>
>
>
>
>  On 29 Apr 2015, at 16:08, Lisa Notarianni <lisa.notarianni at scranton.edu>
> wrote:
>
>
>
> Call Manager version 10.5
>
>
>
> Any idea why call history would be missing from a few 7961 phones?  These
> phones were just placed about 3 weeks ago in one of our departments and
> they have "no records" in Missed, Placed, Received calls.  They did not
> delete the data.  I tested a few calls and nothing shows.
>
>
>
> Thanks...
>
>
>
> <image006.gif>
>
>
>
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>


-- 
Regards
Biju Sunny
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