[cisco-voip] Troubleshooting carrier issues

[Jose Colon II]

We really had to push the issue and get 3 carriers on the phone line to do
call traps all at the same time. Once we got that going it was not hard to
find. The hard part of course was to get all 3 of the carriers on the phone
at the same time. Most of the time we got "you dont have an account with
us, we cant help you". We finally got past that with them after asking for
managers and begging them to help.

My advice would be "be persistent and just keep asking for the boss". That
is what ultimately helped us find the issue.

On Mon, May 4, 2015 at 1:57 PM, Robert Kulagowski <rkulagow at gmail.com>
wrote:

> On Mon, May 4, 2015 at 1:46 PM, Jose Colon II <jcolon424 at gmail.com> wrote:
> > We had a issue like this where some calls would make it and then
> randomly a
> > call would get a "The number you've dialed is not in service" message.
> What
> > the issue was after 3 months of searching was that one of the trunks
> between
> > the carriers was being over utilized. So a call would get through
> sometimes
> > and then get a busy or error messages depending on where the call
> > originated.
> >
> > Hope that helps. Took us forever to get figured out
>
> It helps, but not in a good way. Did the carrier do the searching, or
> did you need to do something? I feel stuck because it's not working
> (randomly), and that's never good.
>
> Thanks.
>
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