[cisco-voip] Phones not showing registered on subscriber server, 10.5.1

[Wes Sisk (wsisk)]

RIS reads a shared memory segment populated by the ccm process. If no server in the cluster can see registration status when phones are registered to that sub then likely the ccm process on that node has stopped updating shared memory on that node. you can verify this with ‘utils query risdb’ from CLI on the sub.

once that happens there’s really no way to know why/how it happened. recovery is to restart the ccm process to reinitialize shared memory.

-Wes

On May 4, 2015, at 4:59 PM, Erick Bergquist <erickbee at gmail.com> wrote:

Anyone have any thoughts as to why a subscriber server would not show
phones registered? Everything is working fine.

Just shows none, but if I force a phone to register to this server it
shows registered fine and works but then stays as Unregistered when
phone registers back to it's main server.

I've restarted the server and the RIS Data Collector service on all the nodes.

The database is synced and replicated fine cluster wide, and the utils
diagnose test passes all tests.

The version is 10.5.1.10000

Regards, Erick
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