[cisco-voip] UCCE script to Automate AD pwd reset

[Terry Cheema]

No worries - thanks Ryan for replying.

Terry

On Wed, May 6, 2015 at 11:14 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:

> Seems pretty neat, but haven't heard of this.
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
> On Tue, May 5, 2015 at 10:28 PM, Terry Cheema <terry.cheema at gmail.com>
> wrote:
>
>> Someone once mentioned (not on the list) they have this automation setup
>> using Mitel CIM for user AD pwd reset.
>>
>> I was just wondering if anyone has done/seen with the UCCE and if they
>> can share the insight at a high level on whats involved if at all possible?
>>
>> User dials out the help desk number to reset the pwd in AD, UCCE runs the
>> script, verifies user details, creates a workflow in the ticketing system,
>> resets the AD account and plays back the temp pwd to the user (or text it
>> back to the corporate mobile - I know it will further complicate and will
>> need a SMS gateway)
>>
>> Any thoughts?
>>
>> -Terry
>>
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>>
>>
>
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